This policy applies to SharePass Pro subscriptions (the Starter and Business plans) bought on pro.sharepass.com.
Who you pay
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Free trial
Every new organisation starts with a 14-day free trial, without a card. Nothing is charged unless you choose a plan and pay for it.
Refunds
If you are not satisfied, you can ask for a refund within 30 days of your purchase, and we will refund it in full.
To ask for one, use the link in the receipt Paddle emailed you, or find your order at paddle.net, or contact us with the email address you used to pay. Paddle returns the money to the payment method you used.
Cancelling
You can cancel your subscription at any time from your SharePass account (Admin portal, Subscription). Your plan stays active until the end of the period you paid for, and it is not renewed. Outside the 30 days above, the unused part of that period is not refunded.
Changing plans or licences
When you upgrade or add licences, you are charged today for the rest of the current period, in proportion to the days left. When you downgrade or remove licences, the difference is credited to your next payments.
More information
Refunds and cancellations are also covered in our Subscription Terms and Terms of Service. For anything else, contact us or write to legal@sharepass.com.